Frequently Asked Questions
Answers about orders, delivery, custom designs, payment, and contacting 100wardeh.
What is the 100wardeh app?
The 100wardeh app lets you browse flowers and gifts, explore available offers, create custom arrangements, and place an order from your phone.
Can I use my existing 100wardeh.com account?
You can sign in with your 100wardeh account. Available account features, such as saved addresses and order history, are shown in your account.
Are the prices the same as on the website?
Prices and available offers can vary. The current product price and any applicable offer are shown before you confirm your order.
How do I apply a promo code or discount?
Enter an eligible promo code during checkout. The order summary will show whether it has been applied before you confirm.
Can I modify or cancel my order after placing it?
Please contact customer care as soon as possible using the contact options on our Customer Service page. Whether an order can be changed or cancelled depends on its preparation and delivery status.
What areas do you deliver to?
Delivery areas and availability depend on the selected destination. Enter the delivery address during checkout to see the options available for that order.
Do you offer same-day delivery?
Available delivery dates and time slots are shown during checkout for the selected destination and items.
What are your working hours?
Customer care and delivery availability may vary by location and date. Check the available delivery slots during checkout or contact customer care.
Can I schedule delivery for a specific date and time?
If scheduling is available for your order, the dates and time slots you can choose will appear during checkout.
What happens if no one is available at the delivery address?
Please contact customer care through the options on our Customer Service page. The team can advise based on the order and delivery status.
What is the “Design Your Own” feature?
Design Your Own lets you personalize an arrangement or gift using the choices offered in the design experience. Available flowers, colours, and packaging depend on the options shown.
Are the product images exactly what I will receive?
Images are provided to show the product's style. Fresh flowers and handcrafted arrangements can have natural variations in colour, size, and composition.
Can seasonal flower availability affect my custom order?
Flower availability can vary by season. If you have a question about a particular design, contact customer care before ordering.
How long does a custom arrangement take to prepare?
Preparation time depends on the design and destination. Any available delivery dates and time slots for your order are shown during checkout.
What should I do if there is an issue with my order?
Contact customer care using the details on our Customer Service page and share your order information. The team will review the issue and advise on the applicable policy.
Can I return an order?
Returns and other resolutions depend on the product and the circumstances. Please refer to the applicable information on our Customer Service page or contact customer care.
How long does a refund take?
Refund eligibility and processing depend on the order and payment provider. Customer care can advise on the status of an approved refund.
What payment methods are accepted?
Payment methods available for your destination and order are displayed during checkout.
Is my payment information secure?
Payment options and their processing are presented during checkout. For questions about a specific payment method, please contact customer care.
Can I pay in a currency other than JOD?
The currency and payment options available depend on your selected store and destination. The applicable currency is shown during checkout.
How can I reach customer support?
Visit our Customer Service page for current contact options and policy information.
How do I track my order?
Order status and any available tracking details can be checked through your account or by contacting customer care with your order information.