I ordered a gift for a friend in Amman. Due to the fault of the recipient, the package (Arabic sweets) couldn't be delivered. But the Wardeh team was amazingly helpful and responsive from the ordering (offered nice suggestions and gave info about the sweets company), to the delivery process (they were very understanding about the situation and even agreed to refund despite it being my/recipients fault in the delays). They dealt with the situation professionally, quickly, and kindly.